Shipping Policy for Miele Hair Spa
Effective Date: 06/11/2024
Thank you for shopping with Miele Hair Spa! We strive to provide you with the best service possible. Below are the details of our shipping policy.
Shipping Locations: We currently ship to locations within Cyprus and select international destinations. If you have questions about shipping to a specific location, please contact us at info@mielehair.com.
Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been processed and shipped.
Shipping Methods: We offer the following shipping options:
- Standard Shipping: 3-5 business days within Cyprus.
- Express Shipping: 1-2 business days within Cyprus.
Shipping Rates: Shipping costs are calculated at checkout based on the shipping method you select and your location.
Delivery Issues: If you experience any issues with your delivery or if your order does not arrive within the expected time frame, please contact us at +357 22 466919 or via email at info@mielehair.com. We will work to resolve any issues promptly.
International Shipping: For international orders, shipping times may vary based on the destination and customs processing times. Additional customs duties and taxes may apply and are the responsibility of the customer.
Order Tracking: Once your order has shipped, you will receive a tracking number via email so you can easily monitor its progress.
Returns and Exchanges: For information about returns and exchanges, please refer to our Returns Policy, available on our website.
Contact Us: If you have any questions regarding our shipping policy or need assistance with your order, please contact us:
- Address: 80 Ifigeneias str. Strovolos akropoli 2003 Nicosia
- Email: info@mielehair.com
- Phone: +357 22 466919
Thank you for choosing Miele Hair Spa! We appreciate your business and look forward to serving you.
Return Policy for Miele Hiar Spa
Effective Date: 06/11/2024
Thank you for shopping with Miele Hair Spa! We want you to be completely satisfied with your purchase. If you are not fully satisfied, our return policy is designed to make the return process as easy as possible.
Eligibility for Returns: You may return most items purchased from Miele Hair Spa within 10 days of delivery for a full refund or exchange. To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In the original packaging, including tags and any accessories.
Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards.
- Items marked as final sale.
- Personalized or custom-made products.
How to Initiate a Return: To initiate a return, please follow these steps:
- Contact our Customer Service team at info@mielehair.com or +357 22 466919 to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once approved, you will receive instructions on how to proceed with the return.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within a certain number of days, depending on your payment provider’s policies.
Exchanges: If you receive a defective or incorrect item and wish to exchange it, please contact us at info@mielehair.com. We will assist you in processing your exchange.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 5 days of delivery with a photo of the damage. We will work with you to resolve the issue as quickly as possible.
Changes to This Policy: Miele Hair Spa reserves the right to modify this return policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us: If you have any questions or need assistance regarding our return policy, please reach out to us:
- Address: 80 Ifigeneias str. Strovolos akropoli, Nicosia, Cyprus
- Email: info@mielehair.com
- Phone: +357 22 466919
Thank you for choosing Miele Hair Spa! We appreciate your business and are here to help you.